FAQ

You’ve got questions, we’ve got answers!

How can I trust Neema?

Neema is fully licensed and registered with the Israeli Financial Authority with license number 75172. That means your money is 100% secure and fully insured.

Why should I use Neema?

Simply - Neema is Easy, Fast and Secure. We give you the freedom to send money from your phone, anywhere and anytime. You will enjoy the most competitive fees and exchange rates every time you send with us.

How much does Neema cost?

Joining Neema is FREE. You will enjoy the most competitive fees and exchange rates every time you send with us.

How to start sending with Neema?

First, download the app from the Google play or App Store and sign-up. The next step is to deposit money into your account - you can approach any of our agents or go to our physical Neema branch. Once you have money in your Neema account, you can start sending!

How do I deposit money into my Neema account?

Money depositing can be done from anywhere in Israel! You can approach any of our agents (locator) or go to our physical Neema branch or make a wire transfer from your bank account. You can find the nearest deposit locations by clicking ‘Deposit’ on the app.

What countries do you support?

Currently, you can send money from Israel to the Philippines, India, Sri Lanka and Nepal.

How do I send money?

Once you deposit money, you can send it from wherever you are! All you need to do is click on ‘send’ and enter the receiver’s information.

How does my family receive the money?

You can send money to most major banks and to thousands of cash pick up locations throughout the Philippines, Sri Lanka, Nepal and India. Your family can pick-up the money wherever you decide.

I sent money with Neema, now what happens?

You will receive 3 different confirmation messages that will assure you that the money is on its way.
1. You will receive a notification by SMS to let you know that the payment has been sent.
2. You will receive a second notification when the transfer arrives at its destination.
3. Finally, you will receive a notification when the money has been picked up by the recipient.

How long does it take for the money to arrive?

The money should arrive at cash pickup locations in 15 minutes and to bank accounts within 24 hours. Arrival time to bank accounts will vary based on bank. Please note that funds may be delayed or services unavailable based on certain transaction conditions, differences in time zones, holidays or other reasons. Customer support is always available to assist you. Chat with us through the app, call us at 03-5174404 or write us to support@getneema.com.

Can I cancel a transaction?

Yes, you can call us 03-5174404 and we’ll cancel your transaction if the money has not yet reached the recipient.

How can I contact Neema support?

There are several ways to get in touch with us.
1. Through our Chat which is also available inside the app.
2. Phone: Call us at 03-5174404 to get in touch with a Neema agent.
3. Email: Email us at support@getneema.com with any questions.
4. Facebook: visit our Facebook page and send us a message.